Finally Joined the Longroof Club
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From the TSB
"CUSTOMER SATISFACTION SUPPORT BMW of North America, LLC remains committed to providing exceptional service and delivering an Ultimate Customer Experience. As part of our focus on improving customer satisfaction, your center may claim up to a maximum of $50.00, a goodwill gesture, to “surprise & delight” the customer. Giving customer options can help tailor the service experience to their liking"
Surprise and delight!
LOL. Also at "Ultimate Customer Experience" I'm sure people who come in because bolts are breaking and their car runs like garbage are having a great experience.
@m42b32 the F11 is also excluded. It my be a clerical thing, like the tourings are assumed as part of the e90 cars.
Dan
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BMW just denies the existence of the wagon in their lineup. Much like the holocaust, BMW doesn't want anyone to know they have anything to do with this segment.
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The car has been dropped off at BMW Milwaukee North last night. I just got a call back after an initial diagnostic check and the exhaust vanos actuator is not functioning properly. They can't verify the bolts are the problem and confirm it is a warrantied repair until they inspect the actuator visually, so I've given them the go ahead to pull the valve cover. If you aren't familiar with the newer engines, the valve cover is a much more difficult process than previous generations of engines, so they estimate about 7 hours to R&R. If this issue is indeed broken or loose actuator bolts, everything is covered. If not, I'm on the hook for a pretty hefty bill. I've never been so hopeful something specific on my car is broken...
1 like = 1 prayer
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Did you get $50 worth of stale cookies and room temp coffee when you dropped the car off?
D e l i g h t
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Did you get $50 worth of stale cookies and room temp coffee when you dropped the car off?
D e l i g h t
No
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If you aren't familiar with the newer engines, the valve cover is a much more difficult process than previous generations of engines, so they estimate about 7 hours to R&R.
BMW engineers should jump off a bridge!
Dan
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I had a similar feeling when I dropped my 335i off to find out if the turbos would be covered under the extended warranty. I remember the advisor was very explicit that I would be on the hook for the diag if it was not covered. It wasn't 7hrs of diag but I feel your pain.
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I had a similar feeling when I dropped my 335i off to find out if the turbos would be covered under the extended warranty. I remember the advisor was very explicit that I would be on the hook for the diag if it was not covered. It wasn't 7hrs of diag but I feel your pain.
It feels like such a ridiculous policy but I don't know how they would do it any other way... I've been checking my phone like a psycho all morning.
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It feels like such a ridiculous policy but I don't know how they would do it any other way... I've been checking my phone like a psycho all morning.
Yea, I used to deal with this with insurance claims to. The insurance company would tell a customer the same thing and a customer was never happy but at the end of it neither myself, our insurance company or any customer was able to come up with a better solution. It just sucks.
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Thanks to some broken/loose bolts, it's getting fixed for $free.99!
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91.2k
Got the car back Saturday morning! I didn't owe a dime which was extra awesome (surprise and delight!). Final diagnosis was loose bolts on the exhaust vanos actuator, thankfully nothing sheared so they didn't have to pull the oil pan. Intake actuator didn't have any issues so updated bolts were installed instead of replacing the unit. Work performed:
- New exhaust vanos actuator
- 4 intake vanos actuator bolts
- Valve cover gasket (Mine was leaking, so this is a nice bonus)
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It's almost a shame that they didn't have to pull the pan. Could have had that done as "preventative maintenance" lol. You know it'll eventually leak.
Luckily for me this car had the oil pan gasket done in Feb 2018 as it had already started leaking lol. If it hadn't been done so recently I definitely would've had my fingers crossed for a broken bolt or two!
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